How can we help?

Whether you have just been diagnosed, have specific questions about epilepsy, or just need to talk, we are here to help.  When you phone our confidential helpline, you will be guaranteed a friendly welcome.  We can offer a safe and non-judgmental space for anyone who wants to talk.  There is no time limit on a call, so you can talk to us for as long as you need to.

We can also provide information about a wide variety of epilepsy topics to anyone affected by epilepsy, their families, carers, friends, colleagues, as well as professionals.  We can signpost to other agencies or health professionals, if this is appropriate, to ensure you get the help and support you are looking for.

Free Helpline

Our Helpline is open to anyone who has questions about epilepsy or needs guidance to find the right support for them.  Our Helpline is free and confidential and is open Monday – Friday, 10am to 4:30pm (excluding some public holidays).

Call us on 0808 800 2200.

Check-in service

We know that not everyone is comfortable making calls to a helpline.  That’s why we are offering a free check-in service to have one of our helpline and information officers phone you for up to 10 weeks at a time that suits you.   We will check in on you, and make sure you are ok.  You can talk about anything that concerns you and ask us questions about your epilepsy.

If you want to find out more or register with this service, please get in touch on 0808 800 2200, contact us on social media or email contact@epilepsyscotland.org.uk

Don’t be alone, reach out, we are here for you.

English not your first language? Need an interpreter?

We can talk to you via an interpreter in over 170 languages.  All you need to do is phone our helpline, let us know which language you require and your phone number.  We will arrange for an interpreter to call you back, allowing a three way conversation in your language.

Protecting your privacy

Your call to our helpline is strictly confidential, and we will not pass your details to any third party, unless you ask us to do so.

We will not keep a record of your contact with us, but will record some anonymous details of your call on our secure password protected database, such as the subject covered or the health board area you called from.  This helps us improve our service and also helps us with our funding applications to continue this service.

Working to a high standard

We are a member of the Helplines Partnership and are committed to providing a high quality helpline service.  All our helpline officers have a certificate in counselling skills and have many years’ experience of supporting people with epilepsy.  We will always treat you with courtesy and respect.

If you have any complaints about our service, or any suggestions for improvement, we really want to hear from you.  Please email our Interim Policy and Communications Manager, Rona Johnson at rjohnson@epilepsyscotland.org.uk

Please Donate

With very little statutory funding, we rely on donations to enable us to continue our vital work. Every donation helps to ensure our services continue.