As of Monday 23 March 2020, we will be predominately working from home due to the coronavirus outbreak.
During these challenging times, we are still here for you to answer questions about epilepsy or if you need to talk to someone.
Call our freephone helpline on 0808 800 2200, email firstname.lastname@example.org, or leave us a private message on Facebook, Twitter or Instagram.
If you feel isolated or have increased anxiety during this period of lockdown due to Coronavirus we are here to help.
We are offering a check-in service that will allow you discuss any concerns you have, ask any questions relating to your epilepsy or just have a conversation with someone who will check in to see how you are coping.
If this is a service that could help you, please get in touch on 0808 800 2200 or email email@example.com to register.
Don’t be alone, reach out, we are here for you.
0808 800 2200 – free and confidential
We are open Monday to Friday, 9.30am to 4.30pm
(excluding some local and public holidays)
English not your first language? Need an interpreter?
We can talk to you via an interpreter in over 170 languages. All you need to do is phone our helpline, let us know which language you require and your phone number, and we will arrange for an interpreter to call you back, allowing a three way conversation in your language.
How we can help
Whether you have just been diagnosed, have specific questions about epilepsy, or just need to talk, we are here to help. When you phone our confidential helpline, you will be guaranteed a friendly welcome. We can offer a safe and non-judgmental space for anyone who wants to talk. There is no time limit on a call, so you can talk to us for as long as you need to.
We can also provide information about a wide variety of epilepsy topics to anyone affected by epilepsy, their families, carers, friends, colleagues, as well as professionals. We can signpost to other agencies or health professionals, if this is appropriate, to ensure you get the help and support you are looking for.
Protecting your privacy
Your call to our helpline is strictly confidential, and we will not pass your details to any third party, unless you ask us to do so.
We will not keep a record of your contact with us, but will record some anonymous details of your call on our secure password protected database, such as the subject covered or the health board area you called from. This helps us improve our service and also helps us with our funding applications to continue this service.
Working to high standards
We are a member of the Helplines Partnership and are committed to providing a high quality helpline service. All our helpline officers have a certificate in counselling skills and have many years’ experience of supporting people with epilepsy. We will always treat you with courtesy and respect.
If you have any complaints about our service, or any suggestions for improvement, we really want to hear from you. Please email our Head of Fundraising and Communications, Robyn Friel at firstname.lastname@example.org