Helpline

Helpline Policies and Procedures

Complaints Procedure

Epilepsy Scotland is committed to providing an accurate information and support service to people affected by epilepsy.  Therefore, if you have any complaint or concern about our helpline service we would like to know.  Please contact our Communications Manager by telephoning 0141 427 4911, or emailing aparker@epilepsyscotland.org.uk or writing to:

Communications Manager
Epilepsy Scotland
48 Govan Road
Glasgow
G51 1JL

Any complaint will be followed up within 7 working days.


Confidentiality

Please download our PDF Confidentiality Policy